Frequently asked questions.
Modeling in customer support involves training AI algorithms to understand and mimic human-like interactions.
For instance, AI models can be trained on historical customer interactions to learn how to address various issues effectively. When a person presents an issue, the AI model uses its training to generate responses that align with how a human agent would assist, ensuring consistent and helpful support interactions.
Statistics form the backbone of an AI-based support hub. The AI systems are trained on vast datasets, which include historical customer interactions and their outcomes. By analyzing these statistics quickly, AI learns how to predict the most appropriate responses for different customer queries, enhancing the accuracy of the support provided.
Deep learning, a subset of AI, mimics the brain's data processing to create patterns for decision-making. In customer support, it analyzes data like chat logs and emails to identify trends, understand complex queries, predict issues, and provide accurate responses.
For instance, deep learning enables chatbots to recognize subtle language variations, improving their natural and effective interactions with customers.
We accept all major credit cards such as Visa, Mastercard, American Express, and Discover. If you choose monthly billing, payments are made at the beginning of the new billing cycle. If you choose an annual subscription, your card is charged for 12 months upfront.
Yes, you can add new agents at any time. You will be charged the new agent fee immediately, but the amount is prorated based on the number of days remaining in the current billing cycle. For example, if you add an agent on day 15 of a monthly billing cycle, you will pay 50% of the full price for the agent.
We understand that every business is unique, and every entrepreneur has different needs. Contact us, and we’ll be happy to extend your trial period.
Yes, there is! You can discover HelpDesk for 14 days free of charge. During your free trial, you’ll have access to all Team plan features and can add as many agents as you want.
Yes, you can add or remove an agent account whenever you want.
The platform can automate both text communication with your customers and internal workflows with a team in your organization. You can easily install a smart bot on your website to automate chats, generate leads, and create other workflows for customer service. For internal operations, embed a digital assistant on your company's internal website or Slack channel to communicate with your team at scale and automate repetitive tasks.
You can start at $52 a month. To see all ChatBot plans, visit our pricing page.
While most available AI models generate uncontrolled outputs, the ChatBot platform lets you create a self-learning model fed with your business data, not random information from external sources. Thanks to that, you're assured that your customers will get relevant and reviewed information, and your chatbot communication will be free of hallucinations.
Once generated, you can update your bot by training it with additional content from your website, help center, or text documents. You can also improve your bot's knowledge by adjusting answers to specific questions. In addition, it's possible to manually edit the chatbot scenario to tailor the conversation flow to your business needs.
NLP, or Natural Language Processing, is a technology that enables computers to understand and interact with human language. In customer support, NLP can be seen in action through chatbots that can understand and respond to client queries in real time.
For example, when a customer asks a chatbot about an order status, NLP helps the system understand their question and provide an accurate response, enhancing the support experience.
GPT, or Generative Pre-trained Transformer, is a cutting-edge language model that has found applications in customer support. GPT-powered chatbots can engage in more natural and contextually relevant conversations with customers.
Chatbots can provide detailed explanations, troubleshooting steps, and even generate personalized responses. This technology guarantees that customers receive accurate information and solutions promptly.
AI employs sophisticated algorithms to understand and generate human-like responses. By analyzing the plain language used by customers, AI systems interpret the intent behind their questions and provide relevant solutions. This approach eliminates the need for complex jargon and allows customers to communicate in a way that feels familiar.
Yes, it is! HelpDesk software's safety is based on factors like regular updates, strong access controls, encryption, user permissions, audit logs, data backups, third-party integrations, security testing, compliance, and incident response plans.
NLU, or Natural Language Understanding, takes NLP a step further by allowing machines to comprehend the nuances of language. In customer care, NLU enables systems to understand the intent behind users queries.
AI Assist is a ChatBot feature that dynamically responds to users' questions without having strictly predefined answers. It's explicitly trained on the data from your website, help center, or text articles. It uses generative AI to answer questions automatically.
ChatBot is an AI-powered cloud software dedicated to building and launching intelligent chat bots across multiple communication channels. It can help automate customer communication, enhance marketing activities, and grow sales. The ChatBot app can be integrated with a variety of platforms and tools like LiveChat, Shopify, or Facebook Messenger.
AI Assist is an autonomous solution without dependencies on third-party providers like OpenAI (ChatGPT). It's dedicated to creating customer service chatbots for businesses, while ChatGPT is a broader generative AI service.
It provides answers based on the content it was previously trained on, such as website pages or text articles. There's always a risk that an AI model can misinterpret the provided information. Make sure that the bot is trained with the proper scope of data and that it's thoroughly tested before publishing.
The new AI Assist feature is currently available for bots operating in English. Other ChatBot features are language-agnostic, so you can create a chatbot in any language by starting with Templates or building your bot from scratch in the Visual Builder.
ChatBot 2.0 BETA was the name used during the initial beta testing of the new features powered by generative artificial intelligence. Once they were tested, optimized, and met the expectations of our testers and customers, we officially launched them under the new name in the ChatBot platform.
