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ChatBot for LiveChat

Get the most out of AI and human expertise for endlessly scalable customer service

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Why ChatBot and LiveChat?

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Combine AI chatbot and live chat features

ChatBot gives you instant AI-powered support, and LiveChat adds the expertise of human agents, ensuring that every customer interaction is efficient and effective

Instantly improve customer experience
Your customers can reach out to an AI chatbot at any time and get an instant response. Live agents will deliver a personalized experience when needed.
Reduce wait time to zero
Help customers instantly with an AI chatbot providing on-the-go answers. Live agents can show up when needed, but there's 
no more waiting in the queues.
Engage customers at scale
Never sacrifice quality over quantity. Implement an end-to-end chat automation solution supported by advanced AI. Handle up to 500 chats at a time.
Start free 14-day trial
Get started with ChatBot and seamlessly connect it to LiveChat. No credit card required. Cancel anytime.

Resolve up to 80% of customer questions with AI

Create a custom self-learning AI model based on your existing business data. Answer even the most complex queries with immediate responses using generative AI.

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Get 24/7 customer support

The AI-powered chat widget is available around the clock, managing customer interactions even outside business hours. When needed, it transfers chats to live agents for more assistance.

Minimize resolution time

Resolve customer queries, manage orders, process customer data in external platforms, and send and receive attachments. Get customers to the point immediately thanks to AI automation.

Support in multiple languages

Publish a multilingual chatbot on your website and let visitors around the world interact with your brand without language barriers. Add custom flows for different locations.

Self-learning AI working hand in hand with your team

Segment visitors and personalize their experience

Collect data for chat flow personalization and make sure that your live chat agents have all the information beforehand to efficiently assist your customers.

Swiftly convert and sell with AI automation

Use AI chatbots to handle conversion-focused tasks: generate leads, proactively engage with greetings, use reach messages, and send personalized product recommendations.

Use data from AI-led chats for customer research

Learn how customers interact with your AI bot. Get to know the most common questions, concerns and chatbot interactions.

The ChatBot platform empowered by LiveChat features

Transfer to live agent
Transfer chats to your support team. Use specific conditions to make the AI bot suggest the transfer when needed.
Set up pre-chat forms
Use a pre-chat survey to collect customer data like name, email or data processing preferences to align with GDPR requirements.
Tag chats
Automatically add tags to chats handled by the AI chatbot. Organize them directly in the LiveChat app for easier management and analysis.
Track goals
Track your chats by goals, which are particular events happening in chats, like collecting a lead, newsletter signup or selling a product.
Send chat transcripts
Automatically send chat transcripts to designated email addresses and and follow conversations right from the inbox.
Supervise chats
Both the AI chatbot and live agents can be supervised during chats. Make sure that every customer gets what they need.

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