Privacy Policy

Effective Date: 6/04/2025
Last Updated: 6/04/2025

At Octalas, your privacy is important to us. This Privacy Policy outlines how we collect, use, protect, and share your personal information when you visit our websites, use our services, or interact with our AI-powered software solutions.

By accessing or using any services provided by Octalas or its affiliated brands (including but not limited to Octalas AI, Octalas Pay, Octalas Order, Octalas Online, and Octalas Secure), you agree to the terms of this Privacy Policy.

1. Who We Are

Octalas is part of the Octalas Group, a technology company based in Ireland, specializing in AI software, web and app development, embedded payment solutions, and digital transformation services.

2. Information We Collect

We may collect the following types of information:

a) Personal Information

Full name
Email address
Phone number
Company name
Job title
Billing or shipping address

b) Usage Data

IP address
Browser type
Pages visited
Session duration
Referrer URL

c) Chatbot & Interaction Data

Messages and interactions within Octalas AI-powered chatbots
Support tickets and live chat transcripts

d) Payment Information

If you make a purchase or use any payment services, we collect payment-related information such as card details and transaction history. (Note: Payment data is processed securely through trusted third-party providers like Octalas Pay or other licensed payment gateways.)

3. How We Use Your Information

We use the information we collect to:

Provide and personalize our services
Improve our AI and chatbot performance
Process payments and transactions
Respond to inquiries and provide support
Send updates, offers, and marketing communications (you can opt-out anytime)
Ensure platform security and monitor for abuse

4. How We Share Your Information

We may share your data with:

Trusted third-party service providers (e.g., hosting, analytics, payments)
Legal or regulatory authorities where required by law
Partners or affiliates within the Octalas Group, for product or service enhancement

We do not sell or rent your personal data to any third parties.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with our legal obligations, and enforce agreements.

6. Data Security

We use industry-standard security protocols and encryption to protect your data. All information is stored on secure servers, and access is strictly limited to authorized personnel.

7. Your Rights

Depending on your location, you may have the following rights under data protection laws (such as GDPR):

Access your personal data
Correct or update inaccurate information
Request deletion of your data
Object to or restrict processing
Withdraw consent at any time

To exercise any of these rights, please contact us at privacy@octalas.ie.

8. Cookies & Tracking

We use cookies and similar tracking technologies to analyze website usage and personalize content. You can manage or disable cookies through your browser settings.